Privacy Policy – Abeille Atlantique Taxi

1. Introduction

At Abeille Atlantique Taxi, we place great importance on the protection of your personal data. This privacy policy explains how we collect, use, share, and protect your information when you visit our website (https://abeille-atlantique-taxi.com) or use our transportation services.

We invite you to read this document carefully to understand our practices regarding the processing of your personal data.

2. Data Collected

2.1 Information You Provide to Us

When you use our website or services, you may provide us with the following types of information:

• Contact information: first name, last name, phone number, email address
• Location information: pickup and destination addresses
• Booking information: date, time, number of passengers, special requirements
• Comments and reviews you choose to leave us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Browsing data: pages visited, duration of visit, navigation path
• Technical data: IP address, device type, browser, operating system
• Cookies and similar technologies (see our dedicated cookies section)

3. Use of Your Data

We use your personal data for the following purposes:

• Provide our transportation services and respond to your booking requests
• Manage our business relationship (billing, customer support)
• Improve our services and your experience on our website
• Communicate with you regarding our services (booking confirmations, reminders)
• Inform you about our offers and news (if you have consented to receive our marketing communications)
• Comply with our legal and regulatory obligations
• Protect our rights and prevent fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: when processing is necessary for the performance of the transportation contract concluded with you
• Consent: when you have given your explicit consent (e.g., to receive our marketing communications)
• Legitimate interest: when processing is necessary for our legitimate interests, such as improving our services
• Legal obligation: when processing is necessary to comply with our legal obligations

5. Data Retention

We retain your personal data only for the duration necessary to achieve the purposes for which they were collected or to comply with our legal obligations.

• Booking data: 3 years after your last booking
• Billing data: 10 years (legal obligation)
• Marketing data: 3 years after the last contact

6. Sharing Your Data

We may share your personal data with:

• Our employees and drivers (only the information necessary to provide your transportation service)
• Our technical service providers (website hosting, IT maintenance, payment services)
• Public authorities when required by law

We never sell your personal data to third parties and do not share it for marketing purposes without your explicit consent.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect statistical information.

Types of cookies used:

• Essential cookies: necessary for the operation of the site (cannot be disabled)
• Analytical cookies: allow us to analyze the use of our website
• Preference cookies: remember your choices and preferences

You can manage your cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against loss, unauthorized access, alteration, or disclosure.

These measures include:

• Securing our IT systems
• Limiting access to personal data
• Regularly training our staff on best practices in data protection

9. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: obtain confirmation that your data is being processed and request a copy
• Right to rectification: have inaccurate information about you corrected
• Right to erasure: request the deletion of your data in certain circumstances
• Right to restriction of processing: request the restriction of processing in certain circumstances
• Right to object: object to the processing of your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to withdraw your consent at any time, where processing is based on your consent

To exercise these rights, you can contact us by email at contact@abeilleatlantique.fr or by postal mail at the following address: 275 Chemin des deux pins, 40150 Soorts-Hossegor.

If you believe that the processing of your personal data does not comply with the regulations, you also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).

10. Data Transfers Outside the EU

In principle, we retain your personal data within the European Union. However, some of our service providers may be located outside the EU. In such cases, we ensure that these transfers are governed by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

11. Protection of Minors

Our website and services are not intended for minors under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take the necessary measures.

12. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to regularly review this policy to stay informed about our data protection practices.